Frequently Asked Questions
Everything you need to know about shopping with INEZ.
How do I determine my correct size?
Each product page features a detailed size guide with specific measurements. If you are between sizes, we generally recommend sizing up for a more comfortable fit.
What is your return policy?
We offer a 30-day return window for all unworn items with original tags attached. Simply visit our returns portal to initiate a domestic return or exchange.
How long does shipping take?
Standard shipping typically takes 3-5 business days within the continental US. Express shipping options are available at checkout for faster delivery.
Do you ship internationally?
Yes, INEZ ships to over 50 countries worldwide. Shipping costs and delivery timelines vary by location and will be calculated at checkout.
How should I care for my INEZ garments?
To maintain the quality of your pieces, we recommend following the care label instructions. Most of our delicate fabrics prefer cold hand washing and laying flat to dry.
Can I change or cancel my order after it's placed?
We process orders quickly, but if you contact us within 60 minutes of placement, we will do our best to accommodate any changes or cancellations.